Company
Complaints and how to contact us
Email contact@witfinancegroup.com with the subject "WiTMoneySA — Formal Complaint". This process is for the website. It is not an ombud scheme and it does not decide a dispute with a provider.
Updated 30 October 2026.
Describe what happened, which page or message is involved, and what you would like done. You should receive a reply at the address you write from. We do not promise a number of days.
Using this email does not stop you from going to a regulator, a court, or the complaints body named in a contract you have with someone else.
What we can consider
A misleading comparison on this website, a page that will not load, a commercial disclosure you think is missing, a privacy concern about this site, a barrier that stops you using a page, or correspondence you had with WiT Money. We cannot reverse a declined loan, a refused claim, a debit order or a medical-scheme decision.
Complaints that belong with the provider
A loan agreement is a matter for the credit provider and the complaints route in the National Credit Act. Confirm the current route on the National Credit Regulator's own site. An insurance claim is a matter for the insurer and the complaints body named in the policy. A banking dispute starts with the bank. A medical scheme complaint can go to the scheme and then to the Council for Medical Schemes. WiT Money does not decide those disputes. Which ombud can take a complaint depends on the product and the year. Check the current official site.
Privacy complaints
A concern about personal information on this website can be sent to the same email with the subject WiTMoneySA — Privacy Enquiry. You can also complain to the Information Regulator at https://inforegulator.org.za/ (opens in a new tab).
If you are not satisfied with our reply
Say why, and we will look again. Where an official route exists for that kind of complaint, the reply will point you to it.